The XV Beacon, Boston has selected ALICE software to manage internal communication, concierge operations, and guest engagement.
The award-winning property has introduced ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest.
ALICE is the hospitality industry's leading operations technology. It connects every department of a hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology.
XV Beacon's Chef Concierge, Anthony Collito said: "With radios, communication sometimes was unclear and delegation of tasks was sometimes misconstrued. With ALICE, there's no miscommunication. Having digital confirmation of all staff exchanges and a permanent record of guest information is key for follow up, tracking and production reporting to management."